DWAY by SEEKER

Frequently asked questions

We accept credit/debit cards, PayPal, and local transfers for selected regions.

For Malaysia and Singapore customers, DuitNow and PayNow may be available upon request.

For China, Hong Kong, Macau and Taiwan customers, we accept Alipay and WeChat Pay upon request.

Due to the nature of our products, especially customized items, all sales are final. However, if you have any issues with your order, please contact us within 3 days of receipt and we’ll assist your inquries, subject to review.

We aim to process all orders within 24 hours of confirmation. However, please allow 2 to 4 working days for your order to be carefully prepared and packed. Shipping typically takes 5 to 10 business days, depending on your location.

Once shipped, you will receive a tracking number via email to monitor your delivery in real-time.

Yes — we do our very best in using high-grade metal fittings matched to retail tone (like LV’s gold or Chanel’s matte silver). All pieces are tested for weight, feel, and shine to closely match authentic ones.

No, we are not affiliated with any brand. All our items are boutique-grade accessories and custom-crafted enhancements designed to pair beautifully with luxury handbags.

YES! We offer free standard shipping on all orders with a minimum spend of $150.

However, a nominal shipping fee applies to certain countries, including Canada, Italy, Switzerland, Norway, Sweden, Denmark, Ireland, Finland, the United Arab Emirates, and a few additional destinations. This is due to higher international shipping costs.

If you're unsure whether your country is affected, feel free to reach out to us directly for more details—we’re happy to help!